|Conditions for returning goods without defect,
purchased from Chrysmetal OOD
This document contains information on the conditions that traders who have purchased goods from Chrysmetal OOD, UIC 130895520 (hereinafter referred to as " Chrysmetal OOD"), may return the purchased goods without defect.
Returning of undefective goods is not a legally settled obligation of the seller, but is an opportunity that Chrysmetal OOD. provides to its trading partners - merchants who have purchased goods from the company (called "Client") as good commercial practice and to ensure better service.
This document does not apply to the conditions for the return of purchased defective goods to which the provisions of the Obligations and Contracts Act and the Commercial Act apply.
With the exception of the goods purchased from Chrysmetal OOD as part of special orders (goods ordered by Chrysmetal OOD specifically for him), defective goods purchased from Chrysmetal OOD can be returned by the Client under the following conditions:
1. Goods to be returned
1.1. The goods must be returned as received by the Client without being used, undamaged, with undisturbed packaging and stickers (foils and patches).
1.2. Upon returning the goods in a form that is different from their type at the moment of receipt by the Client, Chrysmetal OOD may:
(i) refuse to accept the returned goods; or
(ii) to accept the returned goods, but on condition that the Client pays compensation to Chrysmetal OOD for the defective type of goods at an amount determined at the discretion of Chrysmetal OOD depending on the type and condition of the returned goods.
2. Limit of the value to which the Client may request the return of goods without defect
2.1. Unless otherwise expressly agreed with the Manager of Chrysmetal OOD or the relevant sales engineer of Chrysmetal OOD, who was engaged in the Client's order, the Client may return goods without defect if the total value of the returned goods is not more than 15% of the value of the invoice issued for the sale of the same goods
2.2. For one issued invoice for sale, the Client can only request one return of goods, whether or not he has reached the limit of 15% of the value of the invoice.
3. Period within which the Customer is entitled to return the goods without defect
3.1. The customer can return the goods within the following terms:
(i) within 3 (three) months from the date of issue of the invoice for the sale of the goods by Chrysmetal OOD, in which case the Client owes no compensation to Chrysmetal OOD; and
(ii) within 12 (twelve) months from the date of issue of the invoice for the sale of the goods by Chrysmetal OOD, in which case the Client owes compensation to Chrysmetal OOD in the amount of 15% of the value of the goods, which is returned according to the invoice already issued.
3.2. For each return of goods, a return protocol shall be drawn up, which is signed by Chrysmetal OOD. and the Client.
4. Procedure and documents to accompany the goods upon their return. Risk and cost of return
4.1. In case the client wants to return the goods without defect, before returning it, the Client should first consult with the relevant sales engineer from Chrysmetal OOD.
4.2. Each returned item must be accompanied by the following documents, which must be forwarded to Chrysmetal OOD along with the item being returned:
(i) a copy of the original invoice for the sale of the goods issued by Chrysmetal OOD to the Client; and
(ii) a request from the Customer describing the goods being returned, using their description of the invoice and the protocol referred to in (i) and (ii) above.
4.3. Transportation costs, as well as any other possible costs and risks of returning the goods to the address of Chrysmetal OOD - 1528 Sofia, Iskar Rayon, 14 Munich Street. shall be at the expense of the Client.
5. Credit note
5.1. In the case of returned goods without defect from the Client accepted by Chrysmetal OOD, Chrysmetal OOD issues to the Client a credit note on the value of the returned goods. The credit note is issued upon the return of the goods, certified by the return protocol signed between Chrysmetal Ltd. and the Client.
5.2. In the cases of item 1.2. (ii) above, the credit note that Chrysmetal OOD issues to the Client is for an amount equal to the value of the returned goods according to a previous sales invoice, deducting the amount of the compensation due by the Client to Chrysmetal OOD regarding the return of defective goods with defective appearance.
5.3. Upon issuance of a credit note, the value of the returned goods shall be refunded to the Client or deducted from the value of goods that were or will be ordered and purchased by the Client and not paid to Chrysmetal OOD.